FAQ's

Frequently Asked Questions

Find quick answers about our wall-mount racks, floor-mount server cabinets, IP-rated outdoor enclosures, custom sheet metal fabrication and export support.

What is the difference between a wall-mount rack and a floor-mount rack?
Wall-mount racks are compact for small spaces; floor-mount racks handle larger, heavier setups. Read more ?
What rack sizes do you manufacture?
We typically offer wall-mount racks from 4U–15U and floor racks up to 42U. Read more ?
What is the load-bearing capacity of your racks?
Wall-mount cabinets support around 60–80 kg; floor racks can go up to 800–1000 kg or more. Read more ?
Are your racks compatible with standard servers and networking equipment?
Yes, our racks follow the 19-inch EIA-310 standard for servers and networking gear. Read more ?
Do you offer IP-rated or outdoor enclosures?
Yes, we manufacture IP55, IP65 and other IP / NEMA-rated outdoor and harsh-environment enclosures. Read more ?
Do your cabinets come with cooling solutions?
We offer fan trays, vents, louvers, filters and integrated cooling for specific projects. Read more ?
Can racks be customised for specific airflow and cooling needs?
Yes, we can customise perforation, fan placement, cable entry and hot–cold separation. Read more ?
Can you manufacture custom-designed racks or enclosures?
Absolutely, we specialise in custom sheet metal racks and enclosures built to your design. Read more ?
What materials do you use in manufacturing your racks and cabinets?
We mainly use CRCA steel, galvanized steel and stainless steel depending on application. Read more ?
Do you offer powder coating and custom colours?
Yes, we provide powder coating with standard and custom colours, textures and outdoor finishes. Read more ?
Do you supply accessories like shelves, PDUs and cable managers?
Yes, we offer shelves, PDUs, fan trays, cable managers, blanking panels and more. Read more ?
Are your racks delivered assembled or in knock-down (CKD) form?
We can ship fully assembled or CKD, depending on project and logistics needs. Read more ?
Are your products tested or certified to any standards?
Our manufacturing follows ISO-based processes and we design to IEC, NEMA and client specs. Read more ?
Do you help with compliance and documentation for export projects?
Yes, we support export projects with drawings, specs, packing lists and related documents. Read more ?
What industries do you serve with your racks and enclosures?
We serve data centres, IT, telecom, industrial automation, smart city, energy and more. Read more ?
What is your typical delivery timeline for racks and cabinets?
Standard products dispatch in 7–15 days; customised solutions usually take 2–4 weeks. Read more ?
Do you handle bulk orders and long-term projects?
Yes, we support bulk manufacturing, annual contracts and long-term rollout projects. Read more ?
Do you provide warranty on your server racks and enclosures?
Yes, our products carry a standard warranty against manufacturing defects. Read more ?
Are you a manufacturer or a distributor of server racks and cabinets?
We are a direct manufacturer of sheet metal server racks, cabinets and IP-rated enclosures. Read more ?
Do you export racks and enclosures internationally?
Yes, we export globally with experience in packing, logistics and documentation. Read more ?

Still have additional questions or need help selecting the right rack or enclosure? Get in touch with us and our team at Eterna Global Solutions will be happy to assist you.

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