Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about our server racks, networking cabinets, IP-rated outdoor enclosures, custom sheet metal fabrication, and export capabilities — answered by our engineering team at Eterna Global Solutions LLP, Noida.

Can’t find what you’re looking for? Contact us — we typically respond within 24 hours.

Server Racks & Enclosures
What is the difference between a wall-mount rack and a floor-standing server rack?
Wall-mount racks (4U–15U) bolt to a wall and are ideal for switches, patch panels, and CCTV equipment in offices; floor-standing racks (22U–47U) stand independently and support full-depth servers, UPS units, and heavy networking gear. Read more ?
What server rack sizes and U-heights does Eterna manufacture?
Wall-mount racks from 4U to 15U and floor-standing racks from 9U to 47U, with widths of 600 mm or 800 mm and depths from 400 mm to 1,200 mm. Read more ?
What is the load-bearing capacity of your server racks?
Wall-mount racks support 60–80 kg static; floor-standing racks support 800–1,500 kg depending on frame gauge and configuration. Read more ?
Are Eterna racks compatible with standard 19-inch servers and networking equipment?
Yes. All our racks follow the 19-inch EIA-310-D standard, so they accept equipment from Dell, HP, Cisco, Juniper, Aruba, Arista, and all major server and networking brands. Read more ?
Do you manufacture open-frame racks as well as enclosed cabinets?
Yes. We produce 2-post open racks, 4-post open frames, and fully enclosed cabinets with locking doors, side panels, and top covers. Read more ?
IP-Rated & Outdoor Enclosures
What IP-rated enclosures does Eterna manufacture?
We manufacture IP55 and IP65 enclosures for outdoor telecom, industrial, and smart-city deployments — designed for dust, rain, humidity, and extreme Indian temperatures. Read more ?
Can your outdoor enclosures withstand Indian monsoon and extreme heat conditions?
Yes. Our enclosures are engineered for −5°C to 55°C operating range, monsoon-level rainfall, high humidity, and UV exposure across all Indian climate zones. Read more ?
What is the difference between IP55 and IP65 protection ratings?
IP55 offers dust protection (limited ingress) and low-pressure water jet resistance; IP65 is fully dust-tight and resists high-pressure water jets. Choose IP65 for fully exposed outdoor sites. Read more ?
Cooling & Thermal Management
What cooling options are available for your server racks and cabinets?
Roof-mount fan trays (2/4/6 fans), perforated doors (63–80% open area), louvred ventilation panels, dust filters, and cable entry brush grommets for controlled airflow. Read more ?
Can racks be customised for hot-aisle / cold-aisle data centre airflow?
Yes. We manufacture racks with front-to-back airflow alignment, perforated doors, blanking panels, and brush-grommet cable entry to support hot-aisle/cold-aisle containment strategies. Read more ?
Custom Manufacturing & Sheet Metal Fabrication
Can Eterna manufacture a completely custom-designed rack or enclosure from our drawings?
Yes. As a sheet metal manufacturer, we specialise in custom fabrication — send us your drawings (DXF, DWG, STEP, SolidWorks, or even a sketch) and we build exactly what you need. Read more ?
What sheet metal manufacturing processes does Eterna use?
Fiber laser cutting (3 kW), CNC turret punching, CNC press brake bending, MIG/TIG/fiber laser welding, 7-tank pre-treatment, and electrostatic powder coating — all in-house at our Noida facility. Read more ?
What materials do you use to manufacture racks and enclosures?
CRCA steel (IS 513 Grade D), galvanized steel (IS 277), stainless steel (SS 304/316), and aluminium — selected based on your application, environment, and finish requirement. Read more ?
Do you offer powder coating with custom colours and textures?
Yes. 200+ RAL colours, custom Pantone and NCS colour matching (ΔE ≤ 1.0 spectrophotometer-verified), textured finishes, and outdoor-grade UV-resistant formulations. Read more ?
Accessories & Add-Ons
What rack accessories does Eterna supply along with the cabinets?
Fixed and sliding shelves, PDUs, fan trays, horizontal and vertical cable managers, blanking panels, cage nuts, caster wheels, levelling feet, and mounting hardware. Read more ?
Ordering, Delivery & Export
Are your racks delivered fully assembled or in knock-down (CKD) form?
Both options available. Fully assembled for quick on-site deployment; CKD (flat-packed) for export orders and projects where freight cost or lift access is a constraint. Read more ?
What is the typical delivery timeline for server racks and enclosures?
Standard products: 7–15 working days. Custom-engineered enclosures: 2–4 weeks including DFM review, first article, and production. Read more ?
Does Eterna handle bulk orders and long-term annual contracts?
Yes. We support bulk manufacturing (100–5,000+ racks), annual rate contracts (ARC), and multi-year rollout programs with phased delivery schedules. Read more ?
Does Eterna export server racks and enclosures internationally?
Yes. We are an established exporter with experience shipping to the Middle East, Africa, Southeast Asia, and Europe — with CKD packing, ISPM 15 crating, and full export documentation. Read more ?
Does Eterna help with export compliance and documentation?
Yes. We provide technical drawings, material test certificates, BIS/IEC compliance documentation, packing lists, and all paperwork needed by international consultants, OEMs, and customs. Read more ?
Quality, Standards & Warranty
What quality standards and certifications does Eterna follow?
ISO-aligned manufacturing processes, racks designed to EIA-310-D / IEC 60297 / ETSI standards, IP testing per IEC 60529, salt spray per ASTM B117, and customer-specific compliance as required. Read more ?
Do your server racks come with a warranty?
Yes. All products carry a standard warranty against manufacturing defects in materials, fabrication, coating, and hardware. Warranty terms are specified per product and order. Read more ?
About Eterna Global Solutions
Is Eterna a manufacturer or a distributor / reseller of server racks?
We are a direct sheet metal manufacturer of server racks, networking cabinets, and IP-rated enclosures — not a reseller. Read more ?
What industries and sectors does Eterna serve?
Data centres, IT & networking, telecom, railways, industrial automation, smart city & surveillance, energy & EV, retail, hospitality, and designer furniture — plus OEM contract manufacturing across all sectors. Read more ?
Where is Eterna’s manufacturing facility located?
C-52, Block-C, Sector 80, Noida, Uttar Pradesh 201306, India. All manufacturing processes in-house under one roof. Factory visits welcome by appointment. Read more ?

Still have questions or need help selecting the right rack, cabinet, or enclosure for your project? Get in touch with our engineering team at Eterna Global Solutions — we respond within 24 hours.

 
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